Building Trust in a Cryotherapy Provider.
I have been working in the Cryotherapy Industry for over 6 years. I have also done consulting with individuals who are interested in opening a cryotherapy business. I am going to share what I believe customers should look for when looking for a good cryotherapy studio.
what type of equipment do they utilize. If it is a Cryosauna(head out) does the operator have your head high enough above the nitrogen vapor? Nitrogen robs the air of oxygen, it can make your heart race, and even pass out. The operator should never let you dip your head down into the vapor and they should never leave you unattended. Is there adequate ventilation and do they have an oxygen sensor? Are they carrying liability insurance? Are they using the right kind of Nitrogen tanks. All the Nitrogen based systems use low pressure tanks. If it is not a low pressure tank the system will not run properly.
if it is a true whole body cryotherapy unit. There are two types. The Cryo Science Cryo Arctic and Electric Units. The Cryo Arctic is a nitrogen based unit but the vapor is vented out through a vent. You are never exposed to the nitrogen vapor. Much safer in my opinion than a cryosauna. What do you need to look for? Do they have socks that go all the way to the knees, are they providing slippers, face masks and ear protection.? There are 3 body parts that can get frostbite in 3 minutes, fingers, toes, and ears. Also if they are not providing a face mask the cold air can damage the mucous membranes of the throat and lungs.
For electric units do they go to -110 C or -166F or lower? Why is this important? All studies on Cryotherapy suggest the therapeutic temperature should be at least this cold. as with the Cryo Arctic, all the same safety wear should be worn. The one difference is the socks can be lower. In any unit the socks should not come in contact with the unit, you should be wearing slippers or appropriate footwear.Are they making you complete a health form. All Cryotherapy Studios that are responsible will.
Are they recommending the right service for your specific need. Sometimes you may just need localized cryotherapy, and not whole body cryotherapy. At Chill we include localized cryotherapy with our whole body session price if it needed.
Are they offering a variety of packages? Not all clients need cryotherapy services every day, we work with our clients to determine how often they really need to come in. You should not feel pressured into coming in all the time.
Do they offer complimentary services, and are they necessary. We utilize compression boots, percussion massagers, LED light therapy and PEMF(pulsed electromagnetic therapy) but we make sure we are using them for the right reasons.
Can they explain each service, the mechanics behind it, and why it would or would not be appropriate for you? This is crucial. You need the right service for the right reason.
if the price is too good to be true it probably is. Running a cryotherapy business costs money. You would like to know that the business is pricing their services appropriately. High quality equipment, liability insurance, proper attire, and staffing do cost money. I have seen to many cryotherapy businesses go under in less than a year because they did not calculate there costs. We want to build a long term, trusting relationship with our clients, but this can only be done if you are charging what is needed for the service.
if you follow these steps I am confident you will find a cryotherapy business to work with that fulfills your needs.